SUPPORT AND FAQS


We hope that your experience with Cutevalley.com is as effortless as possible, however, we do acknowledge that questions may arise.

See below for our most common questions.

Where is my order?

This is a question we frequently get asked so we put together a shipping guide here and you can track your order here

Customs charges

All our orders are subject to customs charges, depending on the country you are shipping them to. We recommend you check your countries policy on this prior to ordering. Usually a note will be posted through your door advising you of this charge, and your item will not be delivered or be available for collection until the charge has been paid. We are not able to refund any customs charges.

Something is missing from the order

While our packers are pretty great at getting your order together, very rarely they may leave an item out from the order. If this happens, please just reach out to us at support@Cutevalley.com and we can get this sorted for you. If this happens, we will require a photo of what you received for verification purposes.

How do I cancel my order?

If after placing your order you realise you’ve made a mistake or no longer want the order, then we can process a cancellation within 24 hours of the order being placed. Please reach out to us at support@Cutevalley.com and provided